Effective Office Management and Administration Training Course

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Course Overview

A modern office is judged on how reliably it converts administrative complexity into predictable, well-documented service. This five-day course gives office managers, executive assistants and administrators a complete operating toolkit covering delegation, professional communication, people management, office finance and procurement, records and information governance, and performance measurement, so the administrative function becomes a visible source of organisational efficiency.

Objectives

Apply the principles of modern office management and administrative function design
Delegate tasks with clear accountability, prioritisation and feedback loops
Manage office finances, procurement and asset registers with audit-ready discipline
Design filing, records and information security systems that meet privacy requirements
Measure administrative performance and coach teams toward service excellence

Duration

5 Days

Who Should Attend

Office managers, administration managers and supervisors
Executive assistants, personal assistants and team coordinators
Records, registry and front-office staff
Administrative officers moving into team leadership

Course Outline

Module 1: Foundations of Modern Office Management

Principles of office management and the administrative function
Traditional versus contemporary office practice
Office technology, systems and workspace design
The administrator as service owner and process custodian
Mapping administrative processes and identifying bottlenecks

Module 2: Delegation, Prioritisation and Follow-Through

Delegation versus abdication: clarity of outcome and authority
Accountability mapping and delegation registers
Urgency and importance triage across competing demands
Briefing, checkpoints and constructive feedback
Managing upward and sideways delegation

Module 3: Professional Communication in the Office

Communication styles and adapting to the audience
Clear, concise written communication: email, memos and notices
Telephone and virtual meeting protocol
Minute-taking, action logs and follow-up discipline
Networking and internal influence without formal authority

Module 4: People Management and Workplace Dynamics

Understanding workplace dynamics and informal networks
Goal setting and performance expectations for administrative roles
Emotional intelligence in high-pressure support roles
Decision-making strategies under time pressure
Conflict de-escalation and difficult conversations

Module 5: Office Finance, Procurement and Asset Control

Reading financial documents: budgets, invoices and statements
Expenditure monitoring and variance control
The requisition-to-payment cycle and procurement integrity
Supplier management and contract basics
Asset registers, verification and disposal

Module 6: Customer Service and Front-Office Excellence

Defining service standards for internal and external customers
Managing expectations and communicating delays
Creating and maintaining a positive first impression
Complaint handling and service recovery
Capturing and acting on customer feedback

Module 7: Documents, Records and Information Governance

Classification, filing methods and taxonomies
Digitisation, scanning and electronic document management
Retention and disposal schedules
Privacy, access control and confidentiality
Records backup and disaster recovery planning

Module 8: Performance Measurement and Team Coaching

Workplace regulations and compliance obligations for administrators
Principles of performance management for support functions
Administrative KPIs and service level agreements
Appraisal conversations and development planning
Coaching for consistency and continuous improvement

Module 9: AI Tools for the Modern Office

AI assistants for scheduling, drafting, summarising and meeting notes
Intelligent document processing, OCR and automated data capture
Workflow and approval automation for routine administrative tasks
Confidentiality, accuracy limits and verification habits
Drafting an acceptable-use policy for AI in administration

Module 10: AI-Enabled Administration Strategy and Action Planning

Process discovery: deciding what to automate and what to leave alone
Choosing between robotic process automation and AI tools
Vendor evaluation, data protection and records compliance
Change management and staff confidence building
Building a 90-day modernisation roadmap with measurable targets

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Online: Zoom / Google Meet

$1,000 Register

Start Date	End Date	Location	Fee
03/11/2026	14/11/2026	Nairobi	$1,500	Register
03/11/2026	14/11/2026	Mombasa	$1,800	Register
01/12/2026	12/12/2026	Nairobi	$1,500	Register
01/12/2026	12/12/2026	Mombasa	$1,800	Register
29/12/2026	09/01/2027	Nairobi	$1,500	Register
29/12/2026	09/01/2027	Mombasa	$1,800	Register
26/01/2027	06/02/2027	Mombasa	$1,800	Register
02/02/2027	13/02/2027	Nairobi	$1,500	Register

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